FAQs

How can I contact Vercelles?

Reach out to us at contact@vercelles.com, where our dedicated team is ready to assist with any inquiries or support you need.

Do you ship worldwide?

Yes, we are proud to offer worldwide shipping to inspire creators across the globe.

 

Can I change or cancel my order?

Given the quick turnaround in our processing times, changes or cancellations to orders are not feasible once placed. We appreciate your understanding and encourage careful review before finalizing your order.

What payment methods do you accept?

We welcome all major credit cards (VISA, Mastercard, AMEX) and PayPal for seamless payment options.

When will my order be processed?

We process orders on business days, aiming for a swift turnaround. Orders placed are typically processed and ready to ship within 1-3 business days.

How long will it take to receive my order?

Expect your new creative tool to arrive in about 2 weeks. We strive to get it into your hands as quickly as possible.

What if I don't receive my order?

If your order hasn't arrived as expected, please get in touch with us at contact@vercelles.com for assistance.

Will I be charged with customs and taxes?

Prices on our site are tax-free in USD. However, international orders might incur customs charges upon arrival in your country, which are subject to local regulations.

How do I return an item?

If you need to discuss a return, please email us at contact@vercelles.com for detailed instructions.

What if the item(s) I received are defective/incorrect/damaged?

For any concerns with your order, including defects or incorrect items, contact us at contact@vercelles.com with your order details and a photo of the issue. We're committed to making things right.

When will I receive my refund?

Refunds are initiated back to your original payment method within 7-10 business days following our receipt of the returned item. Please contact your payment provider for details on when the credit will post to your account.